Shipping Update (7/5/2018)

A Song of Ice & Fire: Tabletop Miniatures Game
Lead the Starks or Lannisters into battle using amazing preassembled miniatures based on the characters of the best-selling novels!

July 2017, Atlanta, GA, US
563%
funded
$1,690,466
pledged
20:26 - 5 July 2018

Update #106

Shipping Update (7/5/2018)

Bannermen! We're here with a brief Shipping Update for you today!

No fanfare with this one, let's just get right into it!



Here is the breakdown of everything by shipping region:

AUSTRALIA

  • Delivery by Aetherworks.
  • As we're sure many of you are aware, pledges are already arriving to your doors and many backers are already posting some awesome pics and unboxings.
  • Obviously shipping has only just begun in this region so it may still be a few weeks before your pledge specifically arrives. We'll announce when shipping has been fully completed.

ASIA

  • Delivered direct from factory.
  • Pledges have been shipped and are already arriving to their destinations. As above, it may still be some weeks depending on your region before your pledge arrives. We will announce when shipping has been fully completed. 

EUROPE

  • Delivery by GamesQuest.
  • This includes the UK
  • Pledges have been unloaded, sorted through customs, and are at the distribution facility. Current estimate for them to begin to be dispatched to backers is next week. Will update once more information is available.

CANADA

  • Delivery by Interfulfillment.
  • Pledges have been unloaded, sorted through customs, and have arrived at the distribution facility. Current estimate is they will begin to be dispatched next week. Will update once more information is available.

USA + REST OF WORLD

  • Delivered direct from US Hub
  • This includes Latin America, the whole of Africa, and any area not covered by one of the other Hubs.
  • Pledges have been unloaded, sorted through customs, and are currently in-route to the distribution facility. They should arrive next week and once sorted begin to be dispatched- current estimate is they will begin to be dispatched by the end of next week. Will update once more information is available.



Just to cover some additional items, here are some commonly asked questions:

  • Can I change my shipping address at this point?

    No. As stated back in the Pledge Manager deadline, labels are created at the factory for expedited shipping once packages arrive at the hubs. If you are no longer at the listed address you will need to contact your local mail carrier and/or set up an address forwarding service.
  • People in the same town as me are receiving their pledges but I haven't!
    Pledges are shipped as they are processed in the facilities. This is not necessarily done via postal code/area/region. 
  • Where can I get a Tracking Number?
    Tracking information is uploaded into Geekfunder as it becomes available.
  • I just checked my Geekfunder and my order is Unconfirmed. What does that mean?
    That means your Geekfunder Pledge Manager was never finalized. At this stage, by Confirming you will be added to the Late Pledge/Confirm queue, meaning your pledge will only now be processed from the factory, routed through our US Hub, and dispatched- if items are available. This also will only occur after all other global shipping has been completed. Would advise you to submit a ticket to Support for further details.
  • I've received my pledge but I am missing items/something was damaged. Who do I contact?
    Please submit a ticket to our Support Site. This is the official channel to handle any such issues.

Update #106

This is only a preview of update. Read full version on update's page on Kickstarter.

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